Refund policy

At Rootd, we handcraft all products in small batches using pure, natural ingredients.

Due to the nature of skincare and personal care items, we are unable to accept returns or exchanges once an order has been delivered.

No Returns or Exchanges

For hygiene and safety reasons, we do not accept returns for:

• Change of mind
• Personal preference (scent/texture)
• Incorrect product ordered

Please ensure you review product descriptions and ingredient lists before purchasing. If you have any questions about a product before ordering, we’re happy to assist. Or visit us at our market stalls to try out the products first.

Damaged or Faulty Items

In the rare event that your order arrives damaged during shipping, please contact us asap via Whatsapp or email.

Please include:

• Your order number
• A clear photo of the damaged item
• A photo of the packaging (including the shipping box)

Once verified, we will send a replacement of the affected item at no cost to you.

Note: We do not offer refunds for postal or courier delays, as these are beyond our control.

Contact Us

If you need support or have a question about your order, we are here to help. Contact us via Whatsapp or visit our contact page for further options.